HamroLink
Building a Connected Operating System for Emerging Commerce
HamroLink bridges storefronts, inventory, payment verification, and autonomous AI agents through an integrated Model Context Protocol architecture.
背景と目的
In developing economies like Nepal, digital commerce is experiencing rapid adoption, but merchant tooling remains severely fragmented.
A typical store merchant uses Instagram or TikTok for lead generation, exchanges bank transfer screenshots over Viber or WhatsApp, manually checks bank balances on their phone, writes orders in physical notebooks, and coordinates with independent delivery riders individually.
HamroLink is built from the ground up as a unified business operating system: giving merchants a headless storefront, real-time stock sync, localized digital payment gateways, and an autonomous AI agent capable of handling operational busywork.
The Disconnected Stack Dilemma
When software tools don't communicate with each other, human beings become the glue between systems. In emerging markets, this results in significant revenue leakage and operational paralysis.
Manual Payment Verification
Merchants spend hours matching bank deposit screenshots with order numbers, causing shipment delays and fraud vulnerability.
Ghost Inventory
Selling across physical storefronts and social channels without unified synchronization creates constant stockouts and overselling.
Siloed Customer Data
Zero retention mechanisms; customer contact info is locked inside disparate social messaging apps with no lifetime value tracking.
High Tech Barrier
Western SaaS platforms like Shopify or Salesforce are priced in USD, lack native Nepali payment SDKs, and assume sophisticated technical overhead.
An Integrated System, Not Isolated Tools
HamroLink replaces this disjointed stack with an interconnected platform designed specifically for the operational reality of local merchants.
Instant Storefront Engine
Lightweight, mobile-first web storefronts engineered to load in under 1.2 seconds even on spotty 3G/4G connections.
Direct Gateway Settlement
Native integration with eSewa, Khalti, and Fonepay QR, automating instant transaction verification and order tagging.
Living Catalog & State Ledger
A centralized data store where physical POS scans, online checkouts, and agent-processed requests update the same atomic inventory ledger.
Omnichannel Customer Memory
Consolidated purchase histories, preferences, and communication logs across all client touchpoints.
Architected for Isolation, Scale, and Reliability
The system is architected across three distinct layers: the Business Presentation & Operational Layer, the AI & Context Orchestration Layer, and the Multi-Tenant Infrastructure Layer.
Every merchant tenant operates within isolated database schemas using PostgreSQL row-level security (RLS), while sharing high-throughput distributed workers for webhook ingestion and asynchronous order processing.
相互連動する3層マルチティア・アーキテクチャ
Autonomous agent operating over live tenant data with scoped permissions.
Real-time state assembly converting relational records into actionable prompt contexts.
Deterministic background tasks executing recurring audits and customer triage.
Strictly typed tool signatures allowing LLMs to mutate inventory, issue refunds, and adjust orders safely.
Autonomous Agents Powered by Business Context
Rather than a generic chatbot that provides canned replies, HamroLink's AI layer is an operational agent integrated directly into the merchant's business state.
When a customer asks 'Is the navy blue jacket in size L available in Kathmandu?', the agent queries the live inventory system, checks courier coverage for that postal area, and can generate a pre-filled checkout link within milliseconds.
Model Context Protocol (MCP) Integration
HamroLink implements the Model Context Protocol (MCP) as its foundational interface between LLMs and business databases. MCP provides a standardized, type-safe contract that prevents hallucinations and guarantees deterministic tool invocation.
エンジニアリング基盤
Frontend & Interface
- Next.js App Router
- React 19
- Tailwind CSS
- Framer Motion
- Lucide React
- Radix UI Primitives
Backend & Services
- Node.js
- TypeScript
- Prisma ORM
- tRPC
- WebSocket Events
AI & Protocol
- Model Context Protocol (MCP)
- Anthropic / OpenAI API
- Vector Context Assembly
- Structured Tool Calling
Database & Infrastructure
- PostgreSQL
- Supabase
- Redis (Upstash)
- Docker
- Vercel Edge Network